Privacy Policy

Last updated: May 18, 2025

1. Introduction

At DuAsk, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant service for Web3 and blockchain projects. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us when you:

• Create an account
• Subscribe to our service
• Use our AI assistant and chat functionality
• Contact our customer support
• Complete forms on our website

This information may include:

• Name, email address, and contact details
• Billing information and payment details
• Chat history and queries submitted to our AI
• Usage data and interaction with our platform
• Content of communications with our team

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Train and refine our AI models to better assist you
• Respond to comments, questions, and requests
• Send technical notices, updates, security alerts, and support messages
• Understand how users interact with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need to process your information, we will either delete or anonymize the data.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]